We may earn money from affiliate links. But then A&A said the box was 'damaged' and I could not return it. Alexa seemed relatively responsive and was consistently doing what I … please look at my orders and immediately let me know if i will be charged customs. You will find an amazing selection of designer wear for children and organic toys for children at good prices. They arrived in a timely manner given covid 19 and they were coming from abroad (I am in the UK). i am in the us and have ordered a number of outfits for gifts as well as my grandson--please reply to this query to let me know if i must go elsewhere if you are canceling my orders due to customs. So if you wish to send anything overseas apart from the extra shipping cost, you are looking at paying 1/3 over the price which I found to be a bit scammy. Very disappointed in this company. Absolutely no issues getting them and they are exactly as described and pictured on the website. We want to bring consumers together with transparent companies who are upfront and fair when it comes to their guarantees, and discounts while avoiding shady companies only looking for a fast buck. The individual reviews at the bottom are from customers and are monitored for legitimacy. Other websites I’ve used have never been like this. Ive bought from them twice. My advice to Alex and Alexa customers is to make sure what you ordered. I checked the UPS tracking and now both unwanted item (1st order) and duplicated item (3rd order) had been returned to them successfully. if so, please immediately cancel my orders! Customer Service did nothing about it and just stated "I am sorry you were unaware of your customs charge." Get AlexandAlexa Reviews 2020 and Customer Feedback. Obviously the order has been canceled, not sure how long it will take the refund to hit my account (if ever, based on the reviews here). I am not even going to waste my time sending this back after reading the comments but i am going to take it further amd get it investigated. Cannot get my refund back after I returned! It feels like a scam. Whatever you do, do not order from Alex and Alexa unless you want hours of frustration! Thank you! To find more information about reviews and trust on Sitejabber.com please visit. But when I received the boots (they took forever to arrive by the way) they were the boots that were on sale and the smaller size and when I went on the website to confirm that they were not the same boots, conveniently so the boots I had purchased were no longer on the website. I was dubious about ordering from here given the reviews but I ordered 2 jox toy storage bags and I love them. I have never encountered such dreadful customer service from an online company in the past and certainly will never use this company again. And one of them only speak Russian? They claim it's "FREE SHIPPING," but then a month later you will get a bill. Thanks! That was my experience with a expensive purchase I did with them and I’m so disappointed. Now, we are leaving tomorrow and customer service is telling me that nothing has been shipped so far. So is my son supposed to wear it with the washing instructions visible??? To be honest i wouldnt even rate this a 1 star i place an order for a kids black jumper gold boss logo paid 56 pound for a completely different fake as hell jumper the quality is horrific the threading is diabolical the tag is hanging on by a thread to be honest i am so angry at myself buf cannot stop laughing the gold boss logo is actually a giant gold circle with berlin new york london amd tokyo printed with limited edition 1991 accross it. Update - item received in perfect condition, So Excited and pleased. Order never shipped and can not be tracked. fresh faced for my wedding, not like a robot). Don’t worry about the few bad reviews! I have ordered multiple times from them and they continue to send the wrong size and appears to just repackage my return over and over again. The app is easy to use, once you figure out you have to use the Amazon wi fi connection to activate your items, a breeze. Called them a few days after placing an order and was assured that my parcel will be delivered before i leave, even tho with a slight delay. Do not do business with them! Also, the delivery is very quick which is also a good point! I was a little uncertain about purchasing a gift through Alex and Alexa because of reading a number of negative reviews. Visit AlexandAlexa website for more info. And they never sent me the official receipt so I have no proof. But paid a month ago, and they use USPS for shipping. It was exactly what I needed - the medical standard that they bring from their backgrounds combined with the ability to understand what I'm looking for (i.e. My patience has ran out with this company and will never shop with them again please be aware if considering a purchase save yourself the grief. Customers can find a size guide on clothing and shoes at their website which will help them get the approximate sizes for their children based on their height and age. I wish I'd read all these reviews before placing my order. The support takes forever to answer. I brought a Dolls Pram.I was kept up to date with delivery.I didn’t realise it was coming from abroad. This was not made clear at check out and customer services did nothing about it. You will have to file a claim with a credit card for fraud. They fake that they are a US company and that your items will be shipping from California. . Odd I thought but when I would click on the link for tracking it said order didn’t exist. How extremely disappointing. I wish I had read reviews before placing an order. I wish I could post the email thread online. Do not shop with these guys if you appreciate your sanity! Will be ordering more soon. Have bought online from Alex and Alexa several times and have always been delighted with my purchases for my son. Service 2 Save my name, email, and website in this browser for the next time I comment. Thank you for a quick shipment and customer support - everything arrived within a week. Do NOT order if you're from the United States! Everything fit perfectly, will def be ordering again.. As many people state here: i wish i read the reviews before placing the order. Ive had fantastic luck with this site. When you make the purchase in the page doesn’t go through, so they take your money but they never confirm the order, they don’t even see the order in their system. All rights reserved. I have never had a similar issue with any other clothing retailer, domestic or international. Thanks a lot! Alexa and Katie are such a fun show to watch, so light and humorous, with healthy and well developed characters and super talented actors. They are a scam company! It shipped from Sweden he explained (warehouse is located there) - And was in South Carolina in 6 days. Both Alex and Alexa are knowledgeable and down to earth - the best combo possible. Good Luck! During the email conversation, one of their staff replied that I can get my refund in 5-7days after I returned and yes I did but now another staff told me I cannot have my refund because they don't have the record. Very very disappointed! I'll never shop on Alex and Alexa again and be sure to let everyone know the same. Odd I thought but when I would click on the link for tracking it said order didn’t exist. I wish I had read reviews before placing an order. STOCKING THE WORLD’S BEST KIDS BRANDS. However, they were incredibly quick at posting out my item, which was beautifully packaged. I reached out to customer service after getting a bill for 33.17 for customs from DHL since I live in the USA. AlexandAlexa ranks 92nd among Kids Clothes sites. Repeatedly state they are busy and goods nor received into warehouse.
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