There is something wrong with their Credit Report verification process. Investopedia uses cookies to provide you with a great user experience. Never mind I have accounts on CapitalOne360, Ally, BankofInternet, DiscoverBank and BankMobile. After entering all the data the system said it could not verify my identity. Totally ridiculous, as this severely limits easy access to your money, both in transferring in and out. I had to transfer the rent amount to my credit union and pay via debit card on that account.Not very helpful even after escalating.2. Overall they are just okay and I am looking for alternatives. On a whim, I went into a Radius Bank and came away wanting to bank with them. So higher balances can earn at much higher rates. I've been a customer of radius online bank for a couple of years now. With zero warning, and no explanation.This will take me hours, and hours, and hours to cleanup.Don't bank with Radius. The online banking portal is very user friendly and is designed very well. Worst experience ever! That same rep also asked me for my SSN# via the chat, I don't think they're supposed to ask that.Will be researching other banks for better rates and service. Since I had called during the hours listed on the contact page, I needed clarification as to what normal business hours were and was told Monday-Friday. Total disregard for customers. Since then my interaction have been, well, entirely virtual. I reported them and after taking a long time to do so, Radius Bank finally sent me new cards and posted the refund for the fraudulent charges. I can't say enough good things about this company. I use radius bank which is connected to one of my other checking accounts. However, Radius Bank makes you feel like you are someone special. Opening an account was difficult and obtaining debit cards for myself and a joint account holder was frustrating as they claimed we were only to receive one card for the account listing only my name. I had a problem with my account once and called them up. Customer service does not care about their jobs. Awful awful awful bank. Radius Bank. Stay away from this financial nightmare! They answered me that if there is something wrong in my credit report it is my problem; duh… there is nothing wrong with my identity your application process is buggy. You can open personal and business accounts with Radius, with its personal account offerings detailed below. You can still use out-of-network ATMs without facing a fee from Radius, although the ATM may charge its own fee. I was presented with six questions and even with mi credit report in front of me they told me that all the answers were wrong. Radius Bank offers competitive, high-earning interest rates across the board. It was easier finding a bank for the summer than deal with fees of the bank I already had an account with. Accessed Aug. 14, 2020. Tried to open an account and they closed my accounts without notifying me. So after forever on the phone, I was sent an authorization form via DocuSign authorizing the bank to speak to her. The most you’ll earn with this account currently is a 0.25% APY on balances of $25,000 or more, which is not competitive with the best high-yield savings accounts available. and most of their accounts were free I really liked that I did not have to pay for a account. Copyright (2020) LendingTree, LLC | All rights reserved. Words can not describe how much stress and turmoil this bank has given me. Several months ago I was shopping around banks to see which would be best to start retirement savings at. But I got locked out from my account and needed to contact customer service. So I quickly called Radius and they explained that it was their decision to close the account, and that they would not be providing an explanation.I received ZERO warning. Until then, you're screwed. One percent of your total debit card purchases also go to March of Dimes. Wow! Working with this bank has been a nightmare. Bank of America® Travel Rewards Visa® Credit Card Review, Capital One® Quicksilver® Cash Rewards Credit Card Review. Hidden in the fine print was a dormant fee. Stay far far away. So only options is to leave work fly home and get more cash while my $4000 is in limbo. I had $24,000 in the account at the time they closed it. This location is where their corporate office is, which has their full-service customer service department, Radius’ ATM and financial center–their cashless branch. In particular, there are nine different CD terms available, each with one of the best CD rates, allowing you to safely grow your savings and benefit throughout the years. A few years ago, they set out a big, hairy audacious goal to transform from location-centric (Trade Union Bank) to being 100% virtual. Their mobile app is very easy to use and never crashes. Radius Bank has several checking accounts to choose from. With this account, you’ll be able to earn interest and get cash back on your transactions. I'll list the three biggest ones here. The only downside is that there are no local branches to me, but there are no ATM fees through the bank and if there are any ever that occur from a local bank, they refund the fee to your account and ensure you aren't charged anything. Each account has some balance requirement to earn interest at all. Besides its earning potential, Rewards Checking gives you a solid checking account with fee-free ATM access and the chance to receive your direct deposited paycheck up to two days early. I do not use this feature as my main motivation for using it is the savings rate. You can open a high-yield savings account for just $100 with no ongoing balance requirements and no monthly fees. Radius Bank maintains one branch in Boston. I tried to use my debit card at a local retailer and was declined. It's incredibly easy to sign-up, and was able to fill out an online application; they just had a few requirements that are easy to handle by just about anyone. The thing I like best about Radius Bank is that they do not charge fees at all (that I know of) to open a new account, to maintain an account or to take cash out of an ATM. Not one person ever returned my call. As soon as I signed up, it dropped down to 1.01%. They declined my disputes with no valid reason. I was really trying to get out myself out of credit card debt, but loved the cash back feature my credit cards. Afterwards there are still limits to how much you can send and withdraw in one day. Also, the withdrawals are limited which can be a problem if you need to make a big purchase as it is slower to get your money out. But once you get through the cumbersome registration process, aspects become not so great.First, interest is compounded monthly, not daily as other competitive online banks do. Another rep told me that I couldn't cancel automatic transfers unless I closed the account. The Radius Card app also allows you to turn your debit card on and off with just a finger swipe. Heard nothing. The web site is a bit bare bones, and not as sleek as the big banks. This checking account has better interest rates than any savings account I have ever had! It has a $100 initial deposit requirement, no ongoing balance requirements, and the first set of checks is free. Honest, helpful, easy to use bank services that you can trust. Great experience so far and the Tailored account is perfect for my business. I was notified very quickly and was able to have my card cancelled and go through every individual charge figuring out what actually came from me and what was stolen! Radius Bank offers customers a chance at full-service online banking that fits a variety of needs. This way, I can readily access cash from my checking account even when I'm away from the Boston area. I really want to love this bank but I just keep hitting road blocks. It also has a few branded ATMs and provides access to the MoneyPass® and SUM ATM networks. If that doesn't take the cake, I don't know what does. Radius Mobile. With your online account, you can make free internal and external online transfers between accounts. Overall, I agree with the sentiment that it's a bank for small time.1. There are no multiple interest tiers. The CDs do have lower minimums, which can offer a better alternative. Their website is easy to navigate. Prides itself on Customer Service, but its actual service is a joke. ... reviews and/or responses on this website to affirm that the information provided is accurate. There are zero fees for my card or my account. I've been waiting to receive my debit card for over two months! Be careful. I have to say, I am so shocked about the reviews on this page. You have to request closure over the phone where they'll instruct you to write a letter making this request with your signature. I provided the personal information that Radius required and the banking information for the transfer of funds to my new HIGH YIELD account. So I called this week and was told the dispute was denied bc I didn’t provide the receipt within 45 days (the emails were actually 47 days apart bc I never saw their email). The bottom line is that Radius bank will give you customer service above and beyond a standard bank. Physically, you can find Radius Bank in Boston at its corporate office, one Financial Center and at a handful of Radius ATMs. These limits may make the account ideal if you want to teach your child how to save and use their money responsibly or even if you yourself need a little more banking discipline. It took multiple phone calls and weeks before this was straightened out. Two days after this, for some reason, I could not access my account online. Now I can't close my account or get my money back I have several late bills and it's effecting my credit at this point. Founded in 1987, Radius Bank’s headquarters is in Boston, Massachusetts. They typically come in a variety of term lengths, as seen with Radius Bank’s CD offerings which range from three months to five years. Where Superhero Checking earns its name is with its charitable earning potential. And the lack of caring and willingness to help find a mutually beneficial solution when there is an issue is tragic. The lack of communication and professionalism in regards to this bank and their relationships with their customers is unbelievable. That's the best part of this bank. FDIC insurance up to the maximum amount allowed by law.
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