The second-generation design undoubtedly reinforced its souped-up controller, but the former warranty neglected many returning troubles. Check your warranty Sign in to check the warranty status on your controller. From new paddles, grips, bumpers, thumbsticks, and more, we have you covered. Sign up now to get the latest news, deals & more from Windows Central! Microsoft has extended the warranty for its current Xbox Elite Wireless Controller (via Windows Central) from 90 days after purchase to a full year following reports of … © 2020 Verizon Media. There have been some lies being spread about the Xbox Series X, though, so we thought we'd shed some light on the situation. "Microsoft does not disclose to consumers that the Xbox controllers are defective, causing the joystick component to fail. You might want to talk to Microsoft if you’ve had to get repairs for the Xbox Elite Wireless Controller Series 2 in recent months. Microsoft has extended the warranty for its current Xbox Elite Wireless Controller (via Windows Central) from 90 days after purchase to a full year following reports of “mechanical issues.” You’ll get a refund before October 31st, 2020 if you’ve had to pay for any out-of-warranty fixes. We’ve received claims that a small percentage of our customers are experiencing mechanical issues when using their Xbox Elite Wireless Controller Series 2. If you have the Xbox Elite Wireless Controller Series 2, the 14-character serial number is in the lower centre on the back of the controller. Save big on these VPN services ahead of Black Friday, "We've received claims that a small percentage of our customers are experiencing mechanical issues when using their Xbox Elite Wireless Controller Series 2," Microsoft stated via the Xbox Support website. "To ensure your satisfaction, we're extending the warranty coverage period on Elite Series 2 controllers from 90 days to 1 year from the date of purchase. There's also a class action lawsuit over drifting sticks. It comes as Microsoft faces class-action lawsuit for "drifting joysticks," recently updated to include both generations of the Xbox Elite Controller. Did this resolve the issue? To ensure your satisfaction, we’re extending the warranty coverage period on Elite Series 2 controllers from 90 days to 1 year from the date of purchase. We’ve updated our limited warranty terms for the Xbox Elite Wireless Controller Series 2. The company claimed that the problems affected only a “small percentage” of users. We’ve updated our limited warranty terms for the Xbox Elite Wireless Controller Series 2. Destiny 2 and all of its expansions are now available through Xbox Game Pass, but it's quite a daunting title to dive into. If you've registered your device, sign in at Device service and repair to see the device’s warranty … Check your warranty Sign in to check the warranty status on your controller. Controller serial numbers are 14 characters long and don’t include dashes. You can unsubscribe at any time and we'll never share your details without your permission. Here's a detailed guide on everything you should know (and do) in order to properly jump in. Controllers must have been activated longer than 24 hours. We may earn a commission for purchases using our links. Microsoft's original Xbox Elite Controller was notorious for long-term durability issues, with peeling grips, faulty bumpers, and stick drift among common issues voiced by buyers. Save big on Echo, Fire TV, and more at Amazon right now, class-action lawsuit for "drifting joysticks,". Controllers must have been activated longer than 24 hours. Black Friday deals from $10: Save big on Echo, Fire TV, and more at Amazon right now. It’s not certain if the warranty extension is in response to the lawsuit, or if Microsoft has addressed issues with later production runs. Members of the general public have the right to know the latent defects with the Xbox controller components," the lawsuit states. I would like to receive news and offers from other Future brands. The company wasn’t more specific about the problems, but it comes after a class action lawsuit filed in April over drifting thumbstick input on both the Series 2 and the original Xbox Elite Wireless Controller. Click here to learn more. Whatever the case, there’s little doubt that Microsoft is eager to avoid any further uproar over its controller quality. The changes to retroactively apply to all previous Xbox Elite Controller Series 2 shipped since its November 2019 debut, in response to a "small percentage" of users encountering hardware issues. Other controllers are affected well, the plaintiffs claimed. The Xbox Series X is now in the hands of everyday people, and the next-generation of console gaming has officially begun. If you have the Xbox Elite Wireless Controller Series 2, the 14-character serial number is in the lower center on the back of the controller. I would like to receive mail from Future partners. Microsoft has extended its Xbox Elite Controller Series 2 warranty to one year, amid hardware issues impacting "a small percentage" of users. Here's how you can get to Power level 1,200 and above as fast as possible. The lawsuit, first filed back in April, was recently updated to include both the Xbox Elite Controller and Xbox Elite Controller Series 2, providing a likely motive for the sudden change. Destiny 2: Beyond Light is here, and that means a new Power level grind is here too. Microsoft has extended its Xbox Elite Controller Series 2 warranty to one year, amid hardware issues impacting "a small percentage" of users. … Alexa is getting better at guessing your intentions, This browser extension shows Google Search like it's 1998 all over again, Google won't offer free unlimited photo backups after June 1st, Save hundreds on this Cisco certification training bundle, BMW's iX is a flagship electric SUV with 300 miles of range, Roku OS 9.4 is rolling out now with AirPlay 2 and HomeKit support, Honda claims it'll be the first to mass produce level 3 self-driving cars. "We are aware that a small number of users may be experiencing issues with the Elite Wireless Controller Series 2 and are actively investigating with our engineering teams," Microsoft told Windows Central in November 2019. Similar to the Nintendo Switch’s Joy-Con drift, the Xbox gamepads supposedly develop unwanted movement that wrecks gameplay and forces repairs. Need some replacement parts for your Xbox One Elite Controller? The amendment extends coverage to one year, effective immediately, over the previous 90-day window offered alongside the accessory. The complaint also impacts other Xbox One controllers outside the Elite series. "We encourage any customers who experience issues with their hardware to contact Xbox Support.". Microsoft has outlined plans to extend its warranty for the Xbox Elite Controller Series 2, the company's premium gamepad, amid reports of issues among buyers. Microsoft also states payments made for repairs outside the previous warranty will be refunded by October 31, 2020. Learn more. ", Elite Series 2 owners expressed concerns from launch, with sticky or unresponsive buttons, inconsistent connectivity, and drifting thumbsticks among prominent issues. All rights reserved. The extension replaces the former 90-day coverage included alongside the device and retroactively applies to all past controller purchases. But this extended warranty comes as Microsoft faces a class-action lawsuit for "drifting joysticks," with plaintiffs alleging a known hardware flaw saw controller thumbsticks develop unwanted movement over time. Microsoft has extended warranty coverage for all Xbox Elite Controller Series 2 units, with refunds promised to owners who previously paid out for repairs. … The ongoing lawsuit seeks monetary compensation from Redmond, along with a public injunction, pushing the company to notify controller owners about the alleged defect. No spam, we promise.
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