(and you get full support and a, Update Xbox One controller to make sure you have the latest software. If your XBOX ONE Controller is not recognising that a headset is plugged in then please go through the following steps: STEP 1: Check That The Headset Is Fully Plugged In. If the mute feature is enabled by accident, you can’s hear any sound then. In most cases, affected users report that the issue occurs with official Microsoft headsets or 3rd party headsets that are supposed to be compatible with Xbox One controllers. Follow the on-screen instructions to complete the update. If your store will accept the Xbox One back for refund or return given that it is non-functional for your gaming purposes in less than 2 weeks, then package up the console, controller, all applicable cables etc and then take it back to them with your receipt Due to COVID-19 Restrictions, we are currently unable to contact by phone. If this scenario is applicable to your situation, chances are your headset is unable to connect because the audio function is disabled. This works in most cases, where the issue is originated due to a system corruption. I've already done all that so is there anything else I could try or do i need to return the controller and the xbox it came with in the bundle to the shop i purchased it from. isn't recognized. Wait for the process is complete, then see if the issue has been resolved. Connect your controller to a USB cable and plug it into the USB port on the left side of the console. In this situation, you can test whether the necessary ports are correctly inserted by pressing the mute button. By Sonya | Follow | Last Updated September 23, 2020. Even when it is plugged in it acts like its not plugged in and I plugged in the headset hard and still wont work. In most cases, the headset will have full functionality when plugged into your XBOX ONE controller for the first time. Get this safe & easy-to-use free partition software to keep your PC running at its best! If you’re encountering the issue when the Xbox One Controller is connected to a PC and you don’t have the means to update it via a console, you can also do via the Xbox Accessories app. We advise you to return the headset to the retailer you bought this from with proof of purchase in order to get a replacement product and get in contact with the retailer you bought your controller from and notify them about the problem. not work, but I thought it might be because it was very cheap and from a 3rd party not licensed with xbox, which is why I then went and bought the Stinger Core. Our apologies for the inconvenience. To do this, press the, When the update is complete, unplug the USB cable.
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